Planned Maintenance

Here in Central Canada it seems as if we have once again gone form winter to summer overnight. We haven’t enjoyed spring for some time. Of course, in heating and air conditioning, this can’t help but be good for business.

But times are also changing in other ways. The reality that today’s high efficiency equipment requires more service than the reliable but relatively inefficient equipment of the past means that this industry is becoming less weather dependent.

As technical service reps, Bob Bettles and Brian Guttormson report in the May/June issue of Plumbing and HVAC that the majority of their technical helpline calls – and there have been many of them – relate either to annual maintenance that has not been done or to dirty or missing filters.

While the homeowner could do what little maintenance the old heating and cooling equipment required, the new equipment really does need a technician to look at it every year. Contractors need to keep this in mind.

The best option is to put the homeowner on an annual maintenance plan. However, even if they choose not to sign up, it is worthwhile to keep track of when the equipment requires maintenance as outlined in the factory manual and give the homeowner a call at that time. With any luck, you will sell a service call. At the very least, you’ve shifted the onus to the homeowner and covered yourself if there is a problem. It is important to keep track of these calls.

Today’s efficient heating and cooling equipment requires the contractor to take a more proactive approach to maintenance. Calling your customers from time to time is never a bad thing. By keeping in touch you may just be able to turn many of them into customers for life.

Please take a few moments to see the featured advertisers from MCEE 2015.

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Plans are already being made to phase-down the use of some of the new refrigerants that contractors have been using in recent years....Full Story
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HRAI streamlines annual meeting
Members of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) will enjoy a more streamlined annual meeting when they gather in Windsor, Ontario this summer....Full Story
Faucet manufacturer sponsors Canadian racer
Canadian faucet and shower manufacturer has announced that it will sponsor veteran Canadian Indy car racer Alex Tagliani for the 2015 season....Full Story
The Esco Ground MillHog is a right angle drive I.D. clamping tube beveling tool that requires only 1-1/2” clearance, easily fits into water wall boiler tube panels, and includes all attached wrenches....more

The Modulus adaptive modulating infrared tube heater from Superior Radiant (SRP) provides thermal efficiencies in excess of 80 percent....more

The Tetra radiator from Jaga Climate Systems is comprised of several individual heating sections that join together to form a single heating unit....more

RSES Canada Conference
MAY 21-23, 2015

Southern Alberta Institute of Technology (SAIT), Calgary. For more information, visit

CIPH Ontario Region Conference
MAY 22-24, 2015 

Sheraton on the Falls, Niagara Falls, Ont. Visit or call Nancy Bardon at 416-695-0447. 

2015 GeoExchange B.C. Conference and Trade Show
JUNE 4-5, 2015

Surrey City Hall, Surrey, B.C. Call 1-604-800-9091 or visit for more information 

  • Ont. College of Trades meets with hydronic industry
  • Housing starts decline for fifth straight month
  • Significant changes in new oil heating code
  • Taking the excitement out of business to boost profit
April 2015
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